Whatever you call it, Customer Relationship Management (CRM), Customer Value Management (CVM), and/or Customer Information Systems (CIS), Arambh understands the problems you are likely facing or will be facing soon. Arambh' IT solutions integrate your multiple channels of customer contact into a common database that provides all company representatives, call center representatives, branch personnel, and relationship managers access to the same, coordinated information in real-time. In this manner, corporations are able to simultaneously streamline information and service requests/responses to customers, while collecting, processing and distributing data about customers (and potential customers).

Today's customer expects immediate and informed interactive services from providers of all types. These customer expectations necessitate the integration of business processes with IT systems on the part of corporations in order to consistently provide accurate, up-to-date, and expedient customer service. The inability to respond accurately in real-time can lead to switching by customers, and hence a degradation of marketshare. Arambh' EAI solutions support the well-known business metric that new customer acquisition is far costlier than customer retention. Consequently, our EAI and DAI solutions increase the amount of information available to decision-analytic processes and service personnel, while drastically reducing transaction and transference times. The improvements in business operations and processes translate directly into shorter request-to-response times, which, for customer service interactions, equates with greater customer satisfaction, higher ratings, and improved customer retention.

Arambh facilitates your move towards and/or upgrading of integrated IT solutions that enable real-time and consistent views of the customer which support decision-analytic processes with near zero latency in the data supply chain. Integrated, multi-channel approaches improve customer service ratings and the business processes. These improvements and advances are achieved by furthering real-time information sharing enterprise-wide. Arambh' CRM, CVM, and CIS solutions enable you to conduct business anytime, anyplace, and through any channel. Today's marketplace demands attention to customers because today's customers are better informed and more technologically savvy, and hence require better solutions and services from you. Arambh provides scalable, flexible and immediate solutions that support corporations engaged in the necessary competitive moves to enhance customer experiences.

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